Terms of Service

1. The service

MailguardAI-247 is an email security screening service for consumer and small-business mailboxes. We connect to Gmail or Microsoft 365 via OAuth, analyze incoming messages for phishing and related threats, and help you review, release, block, or trust senders through the Trust Center (Monitor).

Optional features include Mailguard Advisor (interactive guidance on flagged mail), SafeView link previews, provider-side quarantine folders, and a Trust Registry for senders you approve.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract.
• You sign in through our identity provider (Auth0) using Google or Microsoft. Your sign-in email is your account identifier.
• You are responsible for activity under your account and for maintaining access to connected mailboxes.
• You may only connect mailboxes you are authorized to manage.

3. Mailbox access and screening

Connecting a mailbox grants MailguardAI permission to read, label, move, or delete messages only as needed to provide screening, quarantine, journaling, and actions you request. Scope varies by provider and plan; you may need to reconnect after we add permissions (for example, provider quarantine).

Screening applies from your enrollment date forward unless you choose an optional spam/junk cleanup for recent mail. We do not perform unlimited historical AI scans of your entire mailbox.

4. AI analysis

You separately consent to automated security screening, including analysis by Anthropic Claude Haiku when risk signals warrant deeper review. AI output supports delivery and quarantine decisions only—not advertising or unrelated profiling.

AI classifications are probabilistic. MailguardAI is a decision-support tool, not a guarantee that all threats will be detected or that all safe mail will pass.

5. Quarterly phishing drills (optional)

If you opt in, MailguardAI may deliver controlled phishing simulations to your Trust Center (Monitor) about once per quarter. All opted-in users receive the same training scenario that quarter. Simulations are designed to look realistic but are not sent to third parties for advertising.

We record whether you click drill links or release a drill message to your inbox solely to provide security education (pass/fail feedback and optional quizzes). You may opt out anytime in Profile; opting out does not affect core mailbox screening.

6. Plans, trials, and billing

• Free, Core, Pro, and Elite tiers are described on our website and in-product plan catalog. Paid plans are billed monthly through Stripe unless otherwise stated at checkout.
• New subscribers may receive a 14-day free trial on eligible paid plans. A payment method may be required; you are not charged until the trial ends if you cancel in time.
• Advisor Plus is an optional add-on for Pro or Elite with separate usage quotas.
• Fees are non-refundable except where required by law. You may cancel renewal in Stripe or through Profile billing controls.

7. Fair use

To keep the service reliable for all users, we may apply rate limits, daily screening caps on Free tier, Advisor quotas, and abuse safeguards. Attempts to circumvent limits, resell access without authorization, or use the service to distribute malware or spam may result in suspension.

8. Data retention

Screened messages and analysis metadata are journaled for up to seven (7) days for compliance and your review, then permanently deleted from our systems unless a longer period is required by law or you export data first.

9. Acceptable use

• Do not use MailguardAI to violate law, infringe others’ rights, or probe our infrastructure.
• Do not attempt to extract model weights, reverse engineer proprietary detection logic, or interfere with other users.
• Enterprise enrollment and custom routing may be subject to separate agreements.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

We are not liable for mail loss, delayed delivery, false positives or negatives, or actions you take based on AI guidance. Your mail provider remains responsible for mailbox availability.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAILGUARDAI AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

12. Termination

You may disconnect mailboxes and close your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or risk to the platform. Upon termination, connected integrations stop and retained data is deleted per our Privacy Policy.

13. Changes

We may update these Terms. Material changes will be reflected by a new consent version in onboarding or account settings. Continued use after the effective date constitutes acceptance where permitted by law.

14. Contact

Questions about these Terms: support@mailguardai247.com.

MailguardAI-247 — Human-centric email safety.